What kind of Communicator are you?
"The art of communication is the language of leadership.” — James Humes
I recently took a
communication skills course where I learnt about the various communication
styles for the first time. The subject was quite interesting and also thought
provoking. I want to impart this knowledge to our readers as well. If we reflect
deeply on these concepts, we can become better communicators, indeed.
Ok. Which of the aforementioned communication styles is best? I've provided three instances below so you can understand this. Consider yourself to be each of the three different communicators. Your objective is to determine whose communication will be the finest.
Scenario 1:- The CEO of the Company addresses a
gathering of his senior executives. You are one among them. He was presenting
the lecture on the company's long-term goals. You saw that his presumptions
were incorrect. If he wasn't corrected, the company would suffer greatly.
Scenario 2:- You are a mountaineer who has just
arrived home from an expedition in the Himalayas. Everyone in your circle of
friends and family has assembled to hear about your adventures.
Scenario 3:- You are attending a sports event
in a famous school. A promising girl athlete known to you lost narrowly in the
100 Metre Sprint trials and was sobbing.
We'll now examine your response if you had put
yourself in the position of the three communicators.
Under Scenario
1, If you were a Noble communicator, you would have exposed the CEO's error
out in the open. If you were a Socratic communicator, you would have attempted
to elaborate on what the Noble communicator had just stated, but you would have
been requested to sit down since there needs to be some protocol in the meeting
with the CEO. If you were a Reflexive communicator, you would not have spoken.
Under Scenario 2,
If you were a Noble communicator, you would have described your experiences
without stirring up any excitement, just like you would in a presidential
address. If you were a Socratic communicator, you would have entertained the
audience and narrated for several hours. If you were a reflexive communicator,
you probably didn't say much since you didn't want other people to feel
inferior because they hadn't taken on this difficult task.
Under Scenario 3,
You wouldn't have noticed the situation at all if you were a noble communicator
since you would have assumed that winning and losing are inevitable parts of
life. Even if you had spoken, the athlete wouldn't have felt better. However,
if you were a Socratic communicator, you would engage the athlete in
conversation long enough for her to feel sufficiently energized to compete the
following year. A disturbed person, however, will never pay attention to a long
lecture. The athlete would not have fully paid attention to you as a result. If
you were a reflexive communicator, you wouldn't have talked much, but you would
have given the distressed athlete the much-needed warmth and acceptance.
The point is thus obvious. Which style of
communication is best depends on the circumstances. And there is another
important lesson. And there's still more to learn. We had discovered that not
every situation would be best served by a particular communication style. Thus,
it is important for us to understand when, what, and how to say depending on
the situation. The best part is that we need to practice listening like a
reflexive communicator because it accounts for more than 50% of communication.
We have come to the end of this week's post.
Enjoy this cartoon by the legendary R.K. Laxman
Happy reading and best wishes for improved communication.
Please share your feedback in the comments.
See you in the next post, bye.
Some of the readers had called me to say that the cartoon at the end of the article was very nice, but it did not match with the context. It's true. It was published just to finish the article on a lighter note and also to visit the legendary work of the great cartoonist Shri. RK Laxman
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